Arrakis consoles carry a manufacturer‘s warranty subject to the following guidelines and limitations:

A) Except as expressly excluded herein, Arrakis Systems inc. (“Seller”) warrants equipment of its own manufacture against faulty workmanship or the use of defective materials for a period of one (1) year from date of shipment to Buyer. The liability of the Seller under this Warranty is limited to replacing, repairing or issuing credit (at the Seller’s discretion) for any equipment, provided that Seller is promptly notified in writing within five (5) days upon discovery of such defects by Buyer, and Seller‘s examination of such equipment shall disclose to its satisfaction that such defects existed at the time shipment was originally made by Seller, and Buyer returns the defective equipment to Seller’s place of business in Loveland, Colorado, packaging and transportation prepaid, with return packaging and transport guaranteed.

B) Equipment furnished by Seller, but manufactured by another, shall be warranted only to the extent provided by the other manufacturer.

C) Thermal filament devices (such as lamps and fuses) are expressly excluded from this warranty.

D) The warranty period on equipment or parts repaired or replaced under warranty shall expire upon the expiration date of the original warranty.

E) This Warranty is void for equipment which has been subject to abuse, improper installation, improper operation, improper or omitted maintenance, alteration, accident, negligence (in use, storage, transportation or handling), operation not in accordance with Seller‘s operation and service instructions, or operation outside of the environmental conditions specified by Seller.

F) This Warranty is the only warranty made by Seller, and is in lieu of all other warranties, including merchantability and fitness for a particular purpose, whether expressed or implied, except as to title and to the expressed specifications contained in this manual. Seller’s sole liability for any equipment failure or any breach of this Warranty is as set forth in subparagraph A) above; Seller shall not be liable or responsible for any business loss or interruption, or other consequential damages of any nature whatsoever, resulting from any equipment failure or breach of this warranty.

Arrakis Systems assumes that its customers have on staff (or access to) competent technical personnel and adequate test equipment.

If a product fails, Arrakis will first seek to ascertain the problem over the phone and solve it at the modular replacement level where we find the specific part(s) that have failed and repair or replace them. This is the least expensive and time consuming solution for you. Depending on the circumstances and at our discretion, Arrakis will replace the specific PC board suspected to be at fault. If replacing PC boards does not resolve the problem, then the console is to be returned to the factory where it will we repaired and returned to you. Repair time at the factory is normally two week days. If the customer chooses to repair the console in the field, then Arrakis will, at its sole discretion, send replacement parts under warranty. Arrakis can not warranty labor performed in the field.

Shipping- The customer is responsible for payment for shipping to the factory. Parts returned to the factory freight collect will be refused. Return shipping over and above the cost of UPS ground will be born by the customer. In the case of international shipments, all cost of shipping and duties are born by the customer, both to and from the factory.

Under no circumstances will Arrakis replace a defective console with a replacement console.

IMPORTANT- Under no circumstances does Arrakis take any responsibility for non-factory technical expenses.

To have a part replaced under warranty, you must:

1) Provide a valid product serial number that is within the warranty period

2) Contact the Arrakis customer service department and describe what parts need replacement and the circumstances of the failure. (The customer service department may require on site test by your technician to confirm the part replacement is appropriate for your problem.)

3) A Return Merchandise Authorization Number (RMA #) will be issued when a part s to be returned to the factory.

4) Return ALL defective parts to the factory (shipping prepaid) to the attention of the “Customer Service Departent” with a letter including your name, address, call letters, serial number, date, and valid RMA #.

5) Parts replaced under warranty will be shipped at Arrakis expense by UPS ground. Any expense over and above UPS ground will be born by the customer.

IMPORTANT- If the defective parts are not returned to the factory within 30 days, you will be invoiced for them and it will be assumed that they do not fall under warranty. Further customer service will be denied until the defective parts are returned of paid for.