Support

Customer Support     Find Answers

  •   Contact

    Automation Support

     

    Phone: 970.461.0730 extension 332

    Email: support@arrakis-systems.com

    Hours: Monday - Friday

                8:00am - 4:30pm (Mountain Standard Time)

                Excluding standard United States Holidays

     

  •   Manuals 

    For the most extensive resource in learning your product

     

    One of the best resources is the instruction manual. These manuals contain all necessary material for learning the software and hardware. Go to the manuals page to see all the latest information on your automation system.

     

     

     

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  •   Phone Training Sessions

    New to our product? Let us train you in our exclusive training sessions

     

    We offer Phone Training Sessions where we may log on to your PC and teach you and your staff the basics of the software. These training sessions are excellent for getting quick answers and getting the ball rolling on learning our automation systems.

     

     

     

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  •   Video Tutorials

    An exceptional way to learn your software

     

    Want to learn at your pace at any time of the day or night? Video tutorials are the way to go. These allow the user to train at their pace and receive visual style training. Go to the video tutorials page to see all the latest videos on your automation system.

     

     

     

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  •   Troubleshooting        

    Fix it Solution Center  Check out our Fix it Solution automated help. This online, 24x7, automated help takes common problems and walks you through the steps to correct the issue you may be experiencing.         

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  •   Unlocking Software

    Need to unlock your software?

     

    Depending on your software and your program, you will need to unlock your software. Go to the unlock page and select your software to learn more.

     

     

     

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  •   Software Update

    Need a software update?

     

    Check and see if you are on the latest version of software. Go to our software update page and select your software to see if you are running the latest and greatest.

     

     

     

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  •   Warranty

    Your investment is protected!

     

    Depending on your product and purchase method, you are protected against defects. Go to our warranty page to see how you may have peace of mind.  

     

     

     

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  •   Factory Training

    Visit us in Colorado, and learn about your product

     

    We conduct training's at our factory regularily and want to meet with you and your staff. Visit this page to see how our factory trainings work and when you can visit us!  

     

     

     

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  •   On-Site Training

    Can't come to us? Well then we can come to you!

     

    Learn how you can schedule a time with one of our Tech's for training you and your staff.

     

     

     

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  •   Customer Support Feedback

    Let us know how we are doing

     

    Arrakis Systems takes pride in our customer support and want your recommendations and feedback. Our customers are our #1 priority, so please let us know what we can do to improve your experience.

     

     

     

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  •   Product Feedback

    Let us know how we are doing

     

    Arrakis Systems takes pride in our product and want your recommendations and feedback. Our customers are our #1 priority, so please let us know what we can do to improve your experience.

     

     

     

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