There are 2 different payment options for the Digilink-Xtreme, each has its own warranty:

Monthly / Yearly Users - Replacement of a defective PC ’Bridge‘ hardware is free during the period of the program. If the PC ’Bridge‘ fails for any reason, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

This program does not cover any costs or losses associated with labor or materials from customer‘s employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

Digilink-Xtreme Complete ($6,500 buyout) - Replacement of a defective PC ’Bridge‘ hardware is free for the 1st year after purchase. If the PC ’Bridge‘ fails for any reason during the initial year, it will be replaced. The replacement order will be processed within the next Arrakis business day and shipped if it is in stock. The replacement unit may be new or refurbished. The customer must return the defective unit in the box the replacement arrived in. The defective unit must arrive at the factory within 2 weeks or the customer will be charged the current list price for the unit.

This program does not cover any costs or losses associated with labor or materials from customer‘s employees or 3rd party services. Lightning damage or 'acts of God' are not covered in the warranty.

If after the initial year, there are options for repair. Please contact support@arrakis-systems.com for all repair questions.

The New~Wave USB stick is protected for defects for the first 30 days after purchase. It will cost the same original price to replace the USB stick if it gets damaged or stolen. 

The New~Wave Lite USB stick is protected for defects for the first 30 days after purchase. It will cost the same original price to replace the USB stick if it gets damaged or stolen.