There are 2 ways to manually authorize the On-Air software:

A) Find Code on the website - go to this link: 'www.arrakis-systems.com\xtreme_unlock_codes.txt'

1) Press Ctrl + F to bring up the search box.

2) Type in your serial number (this number can be found in Bridge>Get Bridge ID Data).

3) Copy the found 10 digit code.

4) Click on Bridge.

5) Click on Manually Authorize the Bridge.

6) Enter the code and click Save Code. The Due Date and the Software expiration date should now be updated.

B) Your On-Air machine must be connected to the Internet.

1) On the On-Air screen, click on Bridge.

2) Select Auto-FTP Authorize the Bridge.

3) Click on Get Code. The Due Date and the Software expiration date should now be updated.

Automatically update your code

If the On Air PC (PC connected to the Bridge Switcher) is connected to a reliable & fast Internet connection, you may update the code automatically. If your Internet connection is slow & unreliable, you may not update properly.

The software will automatically look to the web for a new code. Credit cards are typically charged on the Due date. If you notice that the software is about to expire, please call our Automation accounting department: 970-461-0730 x308

There is a due date and an expiration date located at the top of the Digilink-HD screen. If you are getting a message that says that the software is about to expire, please follow the steps to manually enter the code. If manually entering the code does not work, then please contact our Automation Accounting department at 970-461-0730 x308

You may also find answers to common problems on our Troubleshooting page.