Phone Training Sessions are offered to our APEX, Digilink-HD, Digilink-Xtreme, New~Wave, & New~Wave Lite customers.

Can't visit us? Then we can log on to your PC and visit you!  As part of the APEX, Digilink-HD, Digilink-Xtreme, New~Wave*, and New~Wave Lite* program, you are entitled to receive FREE customer support from our friendly trained staff. Specifically, we offer FREE Phone Training Sessions. These phone training sessions are extremely helpful in getting you acquainted with the different screens within the software and the basic operations. They typically last from a half hour to as much as 2 hours depending on your needs. It is excellent for getting your toes wet and helping you to get started with the program.

How it typically works is:

STEP 1: Fill out the appointment request form with a day that you and your staff can do the training. Our support staff is available Mon-Fri, 9am to 3pm MST (excluding major holidays).

*Required

STEP 2: We will contact you to finalize a day and time that works best with your schedule.

STEP 3: REQUIRED - Fill out this form completely and either email or fax it back to us.

STEP 4: Once we have setup the appointment we will email you GoToMyPC instructions so that we may log on to your PC.

STEP 5: At the time of our appointment we will log on to your PC and give you a call.

STEP 6: We will first review the different screens of the automation software and explain the different functions and buttons.

STEP 7: This time is also a great time for questions. So be sure to write down any questions that you may have ahead of time.

STEP 8: We will then setup your Air Schedule as well as create a basic template for your schedules. This part is extremely helpful even if you are using a 3rd party traffic software.

*New~Wave & New~Wave Lite customers are entitled to only 30 minutes for a free computer configuration and setup. Additional training may be purchased for $50 per half hour. Please fill out this form if you would like additional training.